Frequently Asked Questions

Custom orders = a lot of questions. We understand that and we got your back! Still have more questions? Fill out the form here or email us hello@suddora.com

Order Processing

As long as you upload artwork, your proof is emailed within hours of when you place an order.

This depends on the product you order. You can view the production time under "product specs" and also on the cart page you will see a date that your product is estimated to ship. If you have concerns about this, contact us here . 

Yes, your order can be cancelled for a full refund before your artwork is approved or even during the approval process. However, once you approve your artwork your order cannot be cancelled.

Artwork approval sets into motion many things to prep for the production of your order - the buying of material, ink, thread, digitizing, etc. This is why we do not allow cancellation after artwork is approved. 

This depends on the product you are purchasing as each product has a different production process. Please email us with questions regarding this. 

Pricing

The min order can be found on each product page, it varies by product. 

Returns

On Custom Products: We do not offer refunds on custom products since a proof is approved before production on every transaction. However, if their is an artwork error or mis-communication we will do our best to remake your order in the given time frame.